马来月嫂 Kelly：欺诈性收取定金，谎称家人重病逃避退款
一位妈妈曝光了马来月嫂 Kelly 的欺诈行为，她涉嫌同时收取多位宝妈的定金，随后编造各种家人重病甚至去世的理由来推迟或拒绝退还定金，包括父母生病、爸爸去世、老公癌症、父亲癌症等，导致多位受害者被骗。
Almost there . . .
Not all confinement experiences go as planned. Complaint Radar is a collection of real Confinement Nanny complaints shared by Mummies across the web. It helps Mummies ask better questions and supports Nannies who want to grow and improve.
一位妈妈曝光了马来月嫂 Kelly 的欺诈行为，她涉嫌同时收取多位宝妈的定金，随后编造各种家人重病甚至去世的理由来推迟或拒绝退还定金，包括父母生病、爸爸去世、老公癌症、父亲癌症等，导致多位受害者被骗。
A new parent is issuing a strong warning about a freelance confinement nanny, "小燕子" (Siow Choon XXX), citing numerous concerns. The nanny allegedly arrived sick, causing the mother and toddler to fall ill, and was constantly on her phone while performing duties. Other complaints include unprofessional baby care, wasteful habits, laziness, and a rude, defensive attitude when confronted about her behavior.
A Mummy shared a negative experience with a Confinement Nanny who allegedly took a deposit, then failed to show up for work and subsequently blocked the Mummy's number, becoming uncontactable. The complaint warns other parents about this individual, labeling the incident as a scam.
一位妈妈分享了她对一位“金牌月嫂”的极差体验，指出月嫂存在危险的厨房操作、糟糕的卫生习惯和入侵隐私的行为。投诉还详细描述了月嫂不专业的育儿方式、自大的态度以及在工作时间处理私人事务。这篇基于妈妈亲身经历的反馈，旨在提醒新手父母在选择月嫂时务必谨慎，避免踩坑。
This client endured deeply distressing experiences with two confinement nannies from a confinement agency, alleging a severe failure in quality control and customer feedback. The first nanny displayed appalling hygiene, hiding soiled clothes and cross-contaminating water, leading to the client suffering food poisoning. The replacement nanny exhibited aggressive, manipulative, and lazy behavior, neglecting baby care and actively lying to the client's mother-in-law.
A Mummy shared a distressing experience with a STAR Confinement Nanny, highlighting issues with breastfeeding interference, lack of baby care support, and refusal to follow instructions. The complaint details concerns about the nanny's cooking practices, hygiene, and disrespectful behavior, including consuming the mother's confinement soup without permission.
A parent shared a severe complaint about a Confinement Nanny who allegedly dropped their 1.5-month-old baby after falling asleep while holding the infant. The complaint also details concerns about the nanny's dishonesty, inconsistent feeding practices, overfeeding, phone use during duty, and poor time management.
A Mummy shared her negative experience with a Confinement Nanny, highlighting concerns about her knowledge, attitude, and wasteful practices. The complaint details instances of the nanny providing false information, being impatient with the baby, and excessive grocery spending.
This complaint details a highly negative experience with confinement nanny Chua Kam Thai (Aunty Grace), who was employed for three of an agreed four months. The nanny allegedly overfed the infant, causing reflux, and later exhibited negligence including phone use on duty, sleeping with earphones, and constantly closing the baby's room door. She ultimately abandoned her service after receiving salary, displaying rude and paranoid behavior towards the family.
This detailed complaint serves as a comprehensive warning against confinement nanny Tan Suan Ai (Aiko/Ai Jie), highlighting a litany of issues. The nanny is accused of extreme wastefulness, poor cooking skills, demanding behavior regarding food and amenities, and a complete disregard for household rules and hygiene. Crucially, the complaint alleges severe safety negligence, dishonesty, and an external affair, raising serious concerns about her integrity and care for the infant.
A family terminated confinement nanny Lim Ah Moy after just 12 days due to a series of unacceptable issues. These included repeated financial demands (refusing to refund a deposit from a previous premature pregnancy and constantly asking for advances), severely disappointing and unsafe cooking (serving raw chicken), reckless handling of their newborn, and an unprofessional angry outburst that led to immediate dismissal. Her conduct caused significant stress and concern for the family, despite a prior positive recommendation.
A new mother experienced a highly stressful confinement period with nanny Miki Lee, citing numerous issues. The nanny allegedly disregarded parental decisions, actively undermined breastfeeding, and handled the baby roughly, causing distress. Additionally, she reportedly damaged household items, used her phone loudly while on duty, and constantly complained. The family ultimately terminated her services early due to the overwhelming stress.
A new mother recounts a negative experience with a confinement nanny, Mdm Wong Suey Hw* (Hua Jie), who abruptly left service after being confronted about broken crockery. The nanny exhibited poor attitude, dishonesty, and wasteful habits, causing stress and discomfort for the entire family. Despite paying for professional help, the family found more peace after her early departure.
一位准妈妈在预产期前两个多月，发现之前已支付定金预定的月嫂竟然是骗子，定金无法追回，且对对方的名字、照片、地址一无所知。这位妈妈对月嫂连定金都能骗走的行为表示震惊和无奈。
A new mother recounts a series of highly disappointing confinement experiences, involving six different nannies from two agencies, PEM and Confinement Angels (CA). She details significant issues with hygiene, food preparation, baby care, and dishonesty, particularly with CA's "Elite" nannies. The recurring problems and the agencies' unresponsiveness left her overwhelmed and led to prematurely ending her confinement period.
A Mummy shared a highly negative experience with a "senior" confinement nanny from a confinement agency, citing numerous concerns about her unhygienic practices, neglectful baby care, and dishonesty. The complaint details issues ranging from improper diaper changing and bottle washing to unsafe food handling and disregard for the baby's comfort.
A mother shared her distressing experience in a Facebook group, stating her baby suffered significantly and required antibiotics until six months old due to a bad confinement nanny. She opted not to publicly name the nanny, hoping to prevent similar incidents for other families.
A Mummy shared her unsettling experience with a Confinement Nanny who exhibited dishonest behavior, unreliability, and neglectful practices. The complaint details issues from the nanny's late arrival and frequent threats of absence to concerning baby care practices and unauthorized modifications to baby items.
This complaint highlights significant issues with a confinement nanny named May Lim from Kluang, focusing on her excessive waste of resources and refusal to follow household preferences. Concerns include tremendous increases in utility bills and rapid consumption of baby supplies. The nanny also allegedly displayed poor cooking skills, made personal demands, and neglected duties like accompanying the baby to the hospital.
A Singaporean mother shared a highly negative experience with a freelance confinement nanny, describing her as lazy, dishonest, unhygienic, and abusive. The complaint details numerous concerning behaviors, including the nanny's late arrival under false pretenses, improper baby feeding techniques, neglect, poor hygiene practices, and disrespectful actions. This personal account serves as a warning on the Complaint Radar for other parents.
Understand what can go wrong, learn from past mistakes, and prepare for a smoother, safer confinement journey.
Complaint Radar is a compilation of real complaints shared by Mummies on parenting forums, Facebook groups, and other public sources. These complaints are part of a larger conversation happening across the Internet about what goes right and wrong during postpartum confinement care.
Every complaint is reviewed and organized into categories (like hygiene issues, poor attitude, or neglect) so you can spot common patterns. Some entries include polls, Nanny replies, and tags to help Mummies and Nannies reflect and grow. This is not about fear. It is about education, awareness, and building better postpartum care together.
By going through Complaint Radar, you will learn:
Complaint Radar is updated regularly. Here is what we have observed so far:
Over 180 unique complaints documented
The most reported issues are Disrespectful, Dishonesty, and Neglecting Baby.
| The top complaint sources are facebook, singaporemotherhood, and mummysg. | |
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| singaporemotherhood | |
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“She came highly recommended, so I didn't need to check further.”
Many Mummies feel this way until things go wrong. Different families have different needs, and even trusted Nannies can fail to meet your unique expectations. Always check a Nanny's full history and references yourself.
“Agency Nannies are safer than freelance Nannies.”
Mummies often complain about both. While agencies offer a layer of vetting, their quality and willingness to help when issues arise can vary greatly. Good vetting and a clear agreement matter more than where the nanny comes from.
“She has many years of experience, so she must know everything.”
Experience is valuable, but it doesn't always mean quality care or modern practices. Some nannies might stick to outdated methods, lack crucial skills, or simply not be a good fit for your family. Focus on proven skills, adaptable attitudes and professionalism, not just years on the job.
“A verbal agreement is fine; I don't need a formal contract.”
Many Mummies think their recorded discussions or WhatsApp chat records are enough, but relying solely on verbal agreements for confinement care is a big risk. Without a clear, written contract, vital details like duties, hours, and payment are ambiguous. If your nanny doesn't show up or leaves early, authorities often can't help, and legal options fall flat because there's no formal proof of employment. Don't leave your confinement to chance; get it in writing.
“If something goes wrong, I can just replace her quickly.”
Many Mummies believe finding a replacement nanny mid-confinement is easy. But the reality is incredibly stressful and often difficult to do quickly, deeply affecting your recovery and baby's care. It is far better to prevent problems through careful vetting and by gaining leverage through access to public evaluations (like those on MummyNanny) rather than dealing with the chaos of a last-minute replacement.
Blog Article Coming Soon: Confinement Nanny Myths vs. Reality
This is a quick guide for Mummies and Nannies should on what to take away, what not to assume, and what to do next. The Complaint Radar is not about shaming. It is about learning and improving.
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