The Trusted Nanny Badge is awarded to Nannies who have proven to honor MummyNanny's Money-Back Guarantee.
This guarantee ensures that when you pay a Nanny's deposit through MummyNanny, she will not receive it until you confirm that she has arrived at your home. If she doesn't show up, your deposit is refunded to you. However, this is extremely rare—thanks to our public evaluation system, which holds Nannies accountable. In the unlikely event that a Nanny genuinely cannot turn up, we will assist you with an urgent hire.
While all Nannies on the platform agree to this guarantee, some may attempt to bypass it by asking for direct payments. By doing so, they avoid accountability if they fail to turn up and can bypass public evaluation, making it harder for Mummies to assess their reliability.
The Trusted Nanny Badge helps you identify Nannies who have demonstrated trustworthiness in handling payments through the platform and a willingness to be evaluated publicly. This gives you extra confidence in your hiring decision.
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