PEM Agency Terminates Twin Nanny Contract, Forfeits Deposit Over Unstated Rule

*Mummies with twins beware*

We had engaged PEM for a nanny for twin babies 6 months before I delivered. The agent visited us at our place to explained the package before we sign for a twin package which is about 1.5X more expensive. However, he forgot to left out an important criteria which is for twin confinement, we had to have a domestic (live-in) helper to help the nanny. On the day of my scheduled delivery (right after C sect, mind you), we contacted PEM to notify them of my birth, however, to our shocked they terminated our contract after realising we don't have a helper. We asked whether help from family members could assist the nanny, but PEM insisted they need a domestic helper. PEM also nearly forfeited our deposit which is $1k over even though the fault lies with their agent....they reluctantly returned the money in the end, but not without taking $100 of admin fee. Despite the many positive reviews, PEM has failed us in so many ways and left us stranded with no help. To all twin mummies, please beware of this!!!