I would like to comment on PEM’s management towards unplanned situations such as preterm labour. We had signed a package from PEM to engage your nanny services, unfortunately I had a preterm labour and requested to cancel the package. PEM informed that the $900 deposit will be forfeited upon cancellation. Hence we continued to engage your nanny to take care of mummy’s confinement. We were disappointed that there was no discount when the nanny’s job scope was halved. Baby was in hospital and nanny only needed to cook and do some housework. Nanny could sleep through the night while mummy had to wake up to pump and wash bottles.
W felt that the situation could be better handled and management could show some sympathy and provide alternative solutions to the parents who went through this tough period.