Almost there . . .
Second time booking with PEM agency for Confinement nanny. Was very grateful to encounter Aunty qiu xia the 1st time engaging with PEM agency.
This is the second time engaging their service therefore we decided to top up the extras in order to book Aunty Qiu xia in advance. We call in for booking during around May or June period.
Now when i give birth, i called PEM agency to update my labor and they told me that the aunty was not available as she was assigned to another job few days before my delivery date. Now telling me that i have no choice but to take up another confinement nanny who is only available in few days later after my discharge.
I was not informed beforehand that she was assigned to other who is so close to my delivery date and now it’s like i have no choice but to settle with what they have. Understand during Covid-19 period, many there will be many unforeseen circumstances but since they know about this how come they did not inform me till now?
I still recommend PEM agency to many of my friend who decided to engage their confinement nanny service, however, this time round i felt disappointed with such arrangement as a return customer.
