We used Josian Services temporarily. Avoid this agency!

We used Josian Services temporarily. Avoid this agency! The nanny they provided was unsafe and unprofessional. She once placed our baby face-down in the crib and left him unattended. When confronted, she became defensive and raised her voice. From the outset she displayed a persistently bad mood, which created tension in the household. She ignored the baby’s cries and often delayed responding for several minutes. She spoke to us without courtesy or respect. She never used basic politeness such as “please,” “thank you,” or “good morning.” She spoke loudly, disregarded our family’s way of life, promoted outdated and unscientific practices, and frequently showed rude behaviour (e.g., making loud snorting noises).

The manager, Josephine Tan Ching Jo, was dishonest and uncooperative. She failed to provide a replacement nanny for 25 days, however, she refused to return any portion of the 3600 SGD deposit for 4 months of service. This conduct should be reported to MOM. (M.O.M. License 09C3088)