Summary of the Complaint
A family shares a distressing experience with a freelance confinement nanny, Ms. SXX, highlighting serious issues including her unprofessional alteration of baby bottle nipples, leading to potential choking hazards, and inconsistent negotiation of contract terms after visa approval. The complaint also raises grave concerns about the nanny's unethical concealment of a COVID-19 diagnosis, undisclosed sleep disorder, and admission of suicidal thoughts, causing immense stress and risk to the family.
Mummy's Key Complaints
Unprofessionally cut two bottle nipples for a two-week newborn, causing leaks and potential choking.
Became inconsistent with written agreement terms after visa approval, attempting to renegotiate work duration, daily rate, and demand extra Chinese New Year compensation.
Failed to disclose a COVID-19 diagnosis, endangering the family.
Revealed having a sleep disorder and regularly taking various medications, including flu medicine.
Expressed thoughts of committing suicide, creating a stressful and uncomfortable environment for the family.
Exhibited a lack of communication, failing to discuss concerns or issues as they arose.