Summary of the Complaint
A family experienced severe issues with an inexperienced and untrained nanny from an unnamed agency. The nanny demonstrated unsafe baby feeding practices (overfeeding, improper positioning, constant milk warming), leading to a hospital visit for the baby. She also neglected core duties like preparing herbal remedies and laundry, displayed poor hygiene, used her phone excessively, and brought friends over during COVID-19, creating a highly unsafe and unsupportive environment.
Mummy's Key Complaints
Negligent & Unsafe Baby Care:
Kept breast milk and formula constantly in a warmer, a highly unsafe practice that can cause bacterial growth and risk NICU admission.
Overfed the baby every time he cried, resulting in a doctor-confirmed hospital visit.
Fed the baby while he was lying flat in the cot, a dangerous position.
Did not support the baby's neck when carrying him.
Unprofessional & Disregard for Duties:
Failed to prepare red date tea, herbal soup, or herbal bath despite multiple requests.
Used her phone excessively, including video calls, while carrying the baby.
Did not perform any indicated housework; was found lying on the bed and asked the mother to mop the floor.
Did not wash baby laundry at all and failed to clean the kitchen after cooking.
Cooked excessive amounts of food for lunch, expecting leftovers to be eaten for dinner.
Safety & Trust Violation:
Had friends visit the home during the COVID-19 pandemic, posing a health risk.
