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Two Confinement Nannies Display Negligence, Rudeness, and Unprofessionalism

10
🤫
Poor Communication
😡
Disrespectful
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Unsolicited Advice
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Unexplained Absence
Punctuality Issues
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Personal Demands
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Extra Fees
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Dishonesty
👶
Neglecting Baby
🫘
Bad Cooking
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Disclaimer

Summary of the Complaint

A new mother shares her distressing experience with two different confinement nannies, detailing issues ranging from one nanny's severe cough and neglect of a sick newborn to another's stubbornness, constant demands, and unhygienic practices. The complaint highlights the immense stress caused by both nannies' unprofessional attitudes and lack of proper care.

Mummy's Key Complaints

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First Nanny (Elaine): Had a severe, persistent cough from day one, refusing to see a doctor.

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First Nanny (Elaine): Enjoyed herself like "the master of the house," watching TV and talking loudly on the phone, while the mother was alone and recovering.

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First Nanny (Elaine): Responded rudely when asked to see a doctor for her worsening cough, suggesting the parents change nannies.

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First Nanny (Elaine): Neglected baby care, leading to the baby's umbilical cord becoming red and slow to dry, and failing to clean the baby's private parts properly.

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First Nanny (Elaine): Demanded an "ang pow" despite her poor performance and early departure, later found to be an excuse to take another job in Singapore.

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Second Nanny (Wen Hui): Complained about having to take a taxi (despite fees being paid) and was stubborn, insisting on her own ways.

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Second Nanny (Wen Hui): Made constant demands for items and complained until they were provided.

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Second Nanny (Wen Hui): Demanded an additional RM200 because the house was double-story.

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Second Nanny (Wen Hui): Promoted direct sales products she consumed and insisted the mother follow her way, even while breastfeeding.

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Second Nanny (Wen Hui): Requested personal favors, such as asking the mother's visiting family to bring her seafood and new items bought for the baby.

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Second Nanny (Wen Hui): Exhibited a bad attitude, was difficult to communicate with, and could not cook nice food.

Under-qualification
Misconduct
Unprofessionalism

Full Complaint Details

I had a bad experience throughout my whole maternity. I meet two bad confinement lady.

The first confinement is recommend by my mil, she knw this aunty thru her friend. This aunty call elaine, she is from kepong with medium size body, ard 160cm ht & with a boy cut hair. She is a very talkactive aunty with loud voice. My baby had admitted in hospital for 5 days cause of GBS bacteria, so im alone at home with her at the first 5 days. She is enjoying in my hse like the master of the hse, watching astro & talking phone loudly..she had a bad cough from the first day she came, so we ask her to see doctor but she rejected & say she is recovering soon...after baby had discharge from the hospital, her cough is getting serious, so doc had recommend me take over the job of taking care my baby as my baby just recover from the serious lung infection but im too weak to take care her that time coz my wound are not fully recover. After taking care for two days, as we are newly parents, we got no experience in taking care baby & baby keep crying in the night.. I almost collapse, so my husband ask her to see doc again..then she answer with a very rude way ' why dont you change confinement lady?' we are so pissed off with her answer. So we decided to change confinement lady. After she left, we found she never take good care of our baby, my baby cord getting red, it had beed almost one week but baby cord still not yet dry, baby stomach was full with air & she never clean baby private part nicely. We had pay her the balance of her salary & she dare to request ang pow from us. After few days, i get know from my mil that she is going singapore to work, so she is trying to get all excuse to left here. This is really ridiculous!!!

Fine!! The 2nd confinement lady had come, she called wen hui (玟慧), she came from Muar, a 53years old aunty but she look very old. Her movement is quite slow. I tot it will be a good start but.... When she just reach our hse, she is so unhappy that we ask her to take teksi to our hse (we are paying for the teksi fees). As me n my husband is busy with the baby since the first confinement lady had left, so requested her to take teksi to our hse. She keep mumbling me on this.. She is a very STUBBORN lady, she requested everything on her way.. So we just follow as if she can take good care of my baby.. Ok, the nightmare started, she requested so many things..n if we dint get that things done for her, she will keep mumbling until we get it..im in confinement, cant stand the way she keep mumbling but i keep be patient as my baby is on her hand.

-she keep complaining that my hse is double storey & need to add rm200.

-she keep promoting the direct sales she is eating now to me (her sons is selling that product called pharmanex)

-she inisist want me to follow her way & even thu im busy breast feeding my daughter.

-she is not breast feeding friendly

-she will request things from you too, when she knw my mother is coming frm east, she request me to ask my mother to get some seafood for her.. n when she saw something new that i bought for my daughter, she will request me to get one for her too

-bad attitude & hard communication person.

-cant cook nice food.

Im still in confinement now, im so tired with her stupid attitude. But for my baby good, i had to endure all these. Im paying her, but i had to stand her stubborn attitude. This is really ridiculous!!!

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