Summary of the Complaint
A new mother shares her distressing experience with two different confinement nannies, detailing issues ranging from one nanny's severe cough and neglect of a sick newborn to another's stubbornness, constant demands, and unhygienic practices. The complaint highlights the immense stress caused by both nannies' unprofessional attitudes and lack of proper care.
Mummy's Key Complaints
First Nanny (Elaine): Had a severe, persistent cough from day one, refusing to see a doctor.
First Nanny (Elaine): Enjoyed herself like "the master of the house," watching TV and talking loudly on the phone, while the mother was alone and recovering.
First Nanny (Elaine): Responded rudely when asked to see a doctor for her worsening cough, suggesting the parents change nannies.
First Nanny (Elaine): Neglected baby care, leading to the baby's umbilical cord becoming red and slow to dry, and failing to clean the baby's private parts properly.
First Nanny (Elaine): Demanded an "ang pow" despite her poor performance and early departure, later found to be an excuse to take another job in Singapore.
Second Nanny (Wen Hui): Complained about having to take a taxi (despite fees being paid) and was stubborn, insisting on her own ways.
Second Nanny (Wen Hui): Made constant demands for items and complained until they were provided.
Second Nanny (Wen Hui): Demanded an additional RM200 because the house was double-story.
Second Nanny (Wen Hui): Promoted direct sales products she consumed and insisted the mother follow her way, even while breastfeeding.
Second Nanny (Wen Hui): Requested personal favors, such as asking the mother's visiting family to bring her seafood and new items bought for the baby.
Second Nanny (Wen Hui): Exhibited a bad attitude, was difficult to communicate with, and could not cook nice food.