Summary of the Complaint
A Mummy shared a distressing personal experience regarding a freelance confinement nanny, "Hua Jie," who allegedly failed to show up on the commencement date despite confirming just days prior. The report describes a deceptive situation where a stranger arrived late as a replacement without prior notice, leading the mother to believe she was part of a commission-based referral scam.
Mummy's Key Complaints
Did not show up on agreed start date despite prior confirmation
Became unreachable and did not answer calls on the day
Sent replacement nanny without informing or seeking consent
Replacement nanny disclosed commission arrangement behind the job
Caused uncertainty and distress during critical postpartum period
Misconduct
