Summary of the Complaint
A Mummy shared a distressing personal experience regarding a freelance confinement nanny, "Auntie Yeo," who allegedly backed out of her commitment just two weeks before the expected delivery date (EDD). Despite taking a deposit, the nanny refused to fulfill the assignment and instead sent a "sister" (jie mei) who was reported for theft and poor infant care.
Mummy's Key Complaints
Cancelled service shortly before expected delivery date
Sent replacement nanny without proper agreement or choice
Replacement provided poor quality confinement care
Allegedly took food items belonging to the family
Insisted on resting despite baby crying unattended
Failed to prepare proper confinement meals
Misconduct
Unprofessionalism
