Summary of the Complaint
A first-time mother expresses extreme disappointment with PEM agency, accusing them of sending a "worthless and useless" confinement nanny, Qing Jie, during Chinese New Year. The complaint details the nanny's alleged incompetence in cooking, destruction of property, refusal to perform household chores, and active sabotage of breastfeeding efforts, leaving the mother feeling cheated and distressed.
Mummy's Key Complaints
Nanny could not cook confinement food, only prepared ordinary home-cooked meals.
Spoiled high-end crockery and neglected household chores, including not washing toilets or mopping floors for a month.
Asked the mother to carry a heavy tub of water for bathing herself, which she was not supposed to do post-delivery.
Was lazy and used her phone to surf the internet all day long.
Did not bring the baby to the mother for breastfeeding, instead feeding formula milk from a bottle without informing her.
Actively hindered breastfeeding, leading to no breastmilk supply and wasted breast pump purchase.
Ignored concerns raised by the mother's mum and relatives regarding her poor performance.
Agency allegedly sent a low-quality nanny due to the Chinese New Year period, despite promises of a good one.