Summary of the Complaint
A new mother had a negative experience with her first NannySOS confinement nanny, Mei Ling, leading to a requested change just one week into service. On the very first day, Mei Ling was unresponsive to clear instructions regarding nighttime baby feeding and, without consent, gave the newborn formula despite the mother's desire to breastfeed.
Mummy's Key Complaints
Disregarded Night Duty Instructions: On the first night, after agreeing to wake the baby every three hours for breastfeeding, Mei Ling later retorted that the mother should "come and carry him over yourself" if the nanny didn't wake up.
Unauthorized Formula Feeding: On day two, the nanny admitted to giving the baby formula, despite the mother's clear instructions for exclusive breastfeeding and the baby only being brought over once during a long night.
Prompt Nanny Replacement: NannySOS promptly replaced Mei Ling with Nanny Jenny, who, despite being talkative, followed instructions better.