Summary of the Complaint
A family experienced immense stress with freelance confinement lady Bong Siew Fong, leading to her termination. The complaint highlights serious concerns including the nanny's dangerous habit of leaving the baby unattended on the bed and falling asleep with the infant, unsanitary bottle washing and direct baby contact after diaper changes, and a pattern of excuses for mistakes and manipulative behavior towards family and helpers.
Mummy's Key Complaints
Repeatedly left the baby on the bed instead of the cot, despite instructions.
Fell asleep with the baby on her bed, posing a risk of sudden infant death.
Skipped using teat cleaner and did not dry bottles before sterilization, leading to dirty items.
Touched the baby's mouth after changing diapers without prior handwashing.
Refused to use soap for handwashing before feeding the baby, citing smell.
Made excuses for crying babies, saying "crying is exercise" when with her, but blamed parents for crying when with them.
Blamed broken items on their age or "forgetfulness" without apologizing.
Asked invasive questions about family background and gossiped about common friends.
Manipulated the helper, asking the family to buy fast food for the helper via Grab delivery.
Bullied the helper into performing her assigned duties, like boiling tea and preparing bathwater.
Had poor eyesight, refusing to wear glasses or turn on lights, leading to mismatched baby clothes.
Claimed inability to see feces on the baby's changing mat due to poor vision.
Chose to watch shows and talk during rest time, leading to constant tiredness.
