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📢 Every story has two sides. Don't skip the Nanny's Response.

Nanny Impersonates, Delivers Disastrous Confinement Care, and Demands More Money

12
💰
Personal Demands
💤
Sleep on Duty
🚫
Ignoring Instructions
🤷
Unauthorized Swap
🧔
Lack of Initiative
👶
Neglecting Baby
🤦
Messy Habits
😡
Disrespectful
🫘
Bad Cooking
📱
Phone Use
Punctuality Issues
🤥
Dishonesty
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Disclaimer

Summary of the Complaint

A mummy shares her terrible experience with a confinement nanny who impersonated the originally engaged "Aunty Siew." This complaint details the nanny's extreme laziness, unhygienic practices, disregard for instructions, and even attempts to overcharge the family on her last day, causing immense stress and disappointment.

Mummy's Key Complaints

bullet

Nanny impersonated "Aunty Siew," claiming to be the booked individual despite sounding different.

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Refused to care for the baby at night, ignoring cries even after being woken by the mummy.

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Excessive phone use and watching dramas almost all day, neglecting cooking and baby care.

bullet

Cooked unappetizing, bland meals, rarely cooked rice for lunch, and gave excuses for not making confinement dishes.

bullet

Re-arranged kitchen items without consulting, consumed family's food/drinks without permission, and allegedly stole hand cream.

bullet

Used olive oil for cooking despite being told it was inappropriate, and damaged pots.

bullet

Locked her room door at night, citing fear of intruders, and insisted on a higher payment amount on her last day.

Under-qualification
Misconduct
Unprofessionalism

Full Complaint Details

Hi Mummies,

I would like to share my bad experience with confinement lady i had 2 months ago, so that you will not engage them. As there are alot bad events happened, i will just list out some of it.

I engaged aunty siew (016-6113048) in April this year. After i delivered in Aug, my hubby called Aunty Siew. Aunty Siew told my hubby that she will be at our place on the day i discharged. On that day, we waited till 7pm, a lady appear at our doorstep & address herself as Aunty Siew.

She sound different from the Aunty Siew that i spoke over the phone but im not able to verify. On 2nd day, during one of our conversation..the confinement nanny address herself as Fen jie & she quickly change it to Aunty Siew. From there, im very sure she is not Aunty Siew. We tried calling Aunty Siew hp number but no answer.

My hubby & i discussed and we decided to keep Fen jie since its only 2nd day with us. On 2nd week saturday, my MIL came over with some food for her own dinner. Fen jie just heat up the food and add ginger. She didnt even ask any of us. She just do it. When i asked about my dinner, she said my MIL brought the food so she didnt cook!!! I told her that i need to eat confinement food and she went to the kitchen and stir fry scramble egg with fresh minced ginger!!!

She share me about bitter grass for baby to bath. Then immediately i ask if she use it on my baby & she said YES! As basic respect she shld at least ask me 1st. Other few things that i dont like about Fen jie:

1. She never help to take care of baby at night even she heard baby crying. There was once i kicked the door to wake her up, cuz baby crying very hard and my hubby not around. She dint open the door. Then i put my baby down and bang the door. When i asked her why she never come after when i kick the door,she said she heard but dont know what sound is that..so continue sleeping!!

2. She watch drama almost whole day. Use her phone all the time. Start to cook lunch at 11.30am. She nvr cook rice for lunch. Its always noodles. And the soup base is so bland. She just lazy to cook dishes for lunch. She only cook rice with dishes once during the whole 1 month. Then she will take nap at arf 2pm till 5pm. Wake up to cook dinner. Whenever i ask her to confinemtn dishes for me, she will give excuses like it is too heaty for baby. Better to avoid heaty food! Siggggh, so speechless. Not even fried chicken! Been craving for fried chicken with ginger but she refused to cook. She just lazy to fry. All her dishes either steam and stir fry.

she even said i eat 3meals a day considered alot. Other mummies only eat 2meals. I told her off by saying other confinemtn nanny cook 5meals a day!! And my maid prepare bread for me for breakfast.

3. She re-arrange all my kitchen stuffs to her own liking. Never consult me. When i ask her where she put my thing bcuz i couldnt find it..she said she nvr take and wouldnt put in the room! i told off by telling her that she took out every single thing in my kitchen cabinet and re-arrange. So if i dont ask her, who else can i ask??? She even unpack all the chicken essence and bird nest without asking me. She drink birds nest and tell me that it is too sweet for me. She drink my similac mum milk powder cuz she noticed that i never drink & she said dont waste. Within a month, she finish the whole can of similic milk.

4. I got a box of hand cream & my maid told me that she took a few tubes of hand cream with her when she left.

5. She use olive oil to cook dishes even after i told her that olive oil is not for cooking.

6. She locked the door at night and give me the reason that she afraid that someone will go into the room when she is sleeping.

7. She always cook alot so that she can eat more! And my maid told her not to cook so much since both myself & hb dont eat alot & she ask my maid to shut up!

8. She digged all my snacks and finished all.

9. Spoil my pots with deep scratches. I realised it after she left.

All above are just a few incidents...there are alot more things that Fen jie did...sometimes i think she purposely wake baby up and push baby to me. She never help to calm baby down. She just push to me & said baby is hungry...where baby just drank milk like half hour ago!!

On her last day, i paid her the balance (less deposit). She doesnt even know about the deposit that i have already paid to Aunty Siew's son UOB Account. So i showed her the sms evident that i sent to Aunty Siew previously. The agree amount was $2400 & i have paid $300 deposit. So i pay fen jie the balance $2,100. She told me that the total should be 2,500. But i said we agreed at $2,400. I never give her addl. She went off and came back 15-20mins later and tell me that the total amount should be $2,800. So i should give her $2,500 less the deposit. I was so angry and i told her that from start we already knw she is imposer. Not honest...and until her last day, she still insist that she is aunty siew. With all the evidence (eg. uob acct, her wechat id: huifenchen, her hp number differ) she still insist that she is Aunty siew on her last day when she came back & ask for $2800. And she said i spoke to her last year!!! Last year i dont even knw that im preg yet!! So i told her to stop lying, stop cheating. I called Aunty Siew right in front of her. Aunty Siew rejected my calls 3 times! Fen jie told me to call another number but i told her that i will not call the number she gave me..cuz that person could be her friend and im.not able to verify!! I told her that i will not give her any additional amount! She refused to go, so i went back to my own room. Not sure how long she stand outside..and left.

Fen jie's contact number is 017-7128230. Aunty Siew's 016-6113048. Fen Jie's photo as attached.

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