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Mummy Complains Nanny Accepted Better Offer After Confirming Job and Deposit

6
🤷
Unauthorized Swap
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Poor Communication
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Deceptive Practices
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Dishonesty
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Service Abandonment
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新手妈妈噩梦:月嫂卫生习惯差,疏忽照顾双胞胎,突然辞职
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Mummy's Complaint: Nanny's Disrespect, Negligence, and Early Departure
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+8
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Disclaimer

Summary of the Complaint

This Confinement Nanny complaint describes a Mummy’s personal experience with booking issues, poor communication, and uncertainty during postpartum planning. The nanny allegedly accepted a deposit, failed to provide required documents, and later withdrew after taking another job.

Mummy's Key Complaints

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Requested deposit payment before providing necessary documentation

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Failed to respond to repeated requests for passport and details

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Accepted another job after initial confirmation with family

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Cancelled booking after delay, leaving family without options

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Caused loss of alternative nanny opportunities due to early commitment

Misconduct
Unprofessionalism

Full Complaint Details

Okay, so here is my poor experience. Auntie Chong (refer to other posts in this forum) recommended me to her friend Auntie Gek or Auntie Ah Gek (malaysian phone +601 2772 8845). Her cost was relatively quite expensive $2700, but I thought since she sounded nice also, we would just confirm it and stop worrying about confinement nannies. My mother-in-law called to confirm her, and she said deposit is $500, which I must pay to Auntie Chong's bank account. In parallel, I was trying to arrange a confinement lady work visa with MOM, which required Auntie Gek's passport, identity card, etc. When I asked her and Auntie Chong for these details, I heard nothing back. I followed up, but still nothing. After three days, Auntie Chong called me to say that Auntie Gek had accepted another job. During this time, I has turned down two other confinement ladies which I had spoken to, since I had already confirmed with Auntie Gek. So, my warning is to be careful when dealing with Auntie Gek as she may not be completely trustworthy. Also be careful when confinement ladies recommend their friends!

In parallel, now I have now confinement lady options, since the others I turned down are booked out, despite baby not coming for another 7 months :(

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