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📢 Every story has two sides. Don't skip the Nanny's Response.

Mummy Disappointed with Nanny's Poor Cooking and Lack of Baby Care Skills

4
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Lack of Initiative
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Poor Communication
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Neglecting Baby
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Bad Cooking
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妈妈吐槽PEM金牌月嫂:危险操作、卫生差、态度恶劣且不负责任
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Client Alleges Confinement Agency's Negligence After Horrific Experiences with Two Confinement Nannies
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Mummy Reports Senior Confinement Nanny's Unhygienic Practices and Negligent Baby Care
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PEM Agency's Nanny Chaos, Poor Service, and Payment Disputes Stress New Mom
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PEM Nanny's Bossy Attitude, Neglect, and Unsafe Baby Care
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Confinement Nanny Mistreats Baby, Exhibits Negligence, Fired After Four Days
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+1
Agency, 2022
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Confinement Nanny's Abusive Behavior, Neglect, and Disrespect Enrage Mother
😡
💰
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+7
Agency, 2022
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Disclaimer

Summary of the Complaint

A mummy shares her utterly disappointing experience with a confinement nanny who, despite a pleasant personality, exhibited a significant lack of skills in both confinement cooking and baby care. The complaint highlights the nanny's inability to prepare varied meals and her inexperience in soothing or changing the baby, raising concerns about the agency's training and vetting processes.

Mummy's Key Complaints

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Had little basic understanding of cooking and using ingredients

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Made soups that all tasted the same due to limited ingredients

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Added minced meat and mushroom to every dish for every meal in week one

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Could not differentiate between different cuts of meat

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Did not know how to cut chicken into smaller pieces

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Was not adept at changing diapers

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Rarely managed to soothe the baby

Under-qualification

Full Complaint Details

Utterly disappointing experience. Does not seem like the agency does proper training and vetting of the nannies. My assigned Nanny has a pleasant personality, is receptive to feedback and is easy to get along with, but is otherwise not a good Nanny. Did not ask for replacement as I thought situation would improve after constant feedback to agency.

Website states that nannies get trained on 'confinement diet planning and understanding of traditional Chinese medicine and breastfeeding'. Evidently not the case for my assigned Nanny. She has little basic understanding on cooking and using ingredients/ varying methods of cooking to create different tastes. Soups taste the same as she uses only pork ribs (had to tell her what to add just so the soup would be more nourishing).

Week 1 - added minced meat and mushroom in every single dish for every meal, so every dish tasted the same. Provided feedback to agency.

Week 2- Acknowledges she can't differentiate between different cuts of meat. Husband/ mom had to step in to cook almost every meal. Acknowledges she doesn't know how to cut chicken (not even drumstick into smaller pieces).

Week 3 - requested for a replacement and gave thorough feedback to agency, but agency did not seem keen in any improvement/resolution on their end. Received an ' ok noted' response. Eventually decided against replacement as I didn't want the Nanny to be penalized for something the agency should have been accountable for.

Nanny is also not experienced in caring for baby. Not adept in changing diapers, rarely manages to soothe baby. Again, she cannot be held accountable if it was the agency who was responsible for training her.

Don't know what I've paid for. Disappointed that I can't write a better review.

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