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📢 Every story has two sides. Don't skip the Nanny's Response.

I rather not have a confinement nanny than engage one from CA

9
👶
Neglecting Baby
💤
Sleep on Duty
Safety Negligence
🍼
Overfeeding Baby
🧼
Poor Hygiene
🤥
Misrepresentation
🤔
Deceptive Practices
🚫
Ignoring Instructions
🤱
Undermining Breastfeeding
Agency, 2019
Singapore Singapore
Source: singaporemotherhood
Confinement Angel agency - Nannys from Hell
💤
🧔
👶
🧼
+3
Agency, 2025
Singapore Singapore
Source: singaporemotherhood
Extremely Disappointed with Confinement Nanny and Agency 🚫
🤱
🍼
👥
🤥
+3
Agency, 2025
Singapore Singapore
Source: facebook
Disastrous Confinement Experiences with PEM and Confinement Angels Nannies Leave Client Exhausted
🤥
💥
📱
👦
+11
Agency, 2024
Singapore Singapore
Source: facebook
妈妈吐槽PEM金牌月嫂:危险操作、卫生差、态度恶劣且不负责任
🤦
😡
💤
🧔
+6
Agency, 2024
Singapore Singapore
Source: facebook
Client Alleges Confinement Agency's Negligence After Horrific Experiences with Two Confinement Nannies
🫘
🧔
🚫
📱
+6
Agency, 2023
Singapore Singapore
Source: facebook
Mummy Reports Senior Confinement Nanny's Unhygienic Practices and Negligent Baby Care
🤥
😴
🚫
🧼
+3
Agency, 2023
Singapore Singapore
Source: facebook
PEM Agency's Nanny Chaos, Poor Service, and Payment Disputes Stress New Mom
🧔
🤥
😡
😢
+6
Agency, 2022
Singapore Singapore
Source: facebook
PEM Nanny's Bossy Attitude, Neglect, and Unsafe Baby Care
🫘
👶
🧼
+3
Agency, 2022
Singapore Singapore
Source: facebook
Confinement Nanny Mistreats Baby, Exhibits Negligence, Fired After Four Days
🤫
🚫
💤
+1
Agency, 2022
Singapore Singapore
Source: hardwarezone
Confinement Nanny's Abusive Behavior, Neglect, and Disrespect Enrage Mother
🚫
😡
💰
+7
Agency, 2022
Singapore Singapore
Source: facebook
Disclaimer

Summary of the Complaint

Highlighting a troubling personal experience, this Confinement Nanny complaint describes poor hygiene, unsafe feeding, and inadequate postpartum care by multiple nannies from an agency. The nannies allegedly lacked basic infant care knowledge, leading to health risks and medical intervention for the newborn.

Mummy's Key Complaints

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Failed to wash hands before handling baby after toilet or food prep

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Improper bottle cleaning and sterilisation practices

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Overfed baby to reduce crying and allow nanny to rest

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Fed baby while half asleep, causing choking and safety concerns

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Lacked knowledge of proper feeding techniques and caused air ingestion

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Gave incorrect advice on diet and breastfeeding practices

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Agency allegedly misrepresented training credentials

Under-qualification
Unprofessionalism

Full Complaint Details

Dear future moms to be,

Please please do NOT engage Confinement Angels. I just had a horrible experiences with the nannies sent by the agency, and I cannot emphasize enough not to engage them. The agency seems to advertise that their nannies are trained under Dr. WBB, and the training curriculum might be written by her, but the nannies (I had 3 nannies in the course of 1 month) are not qualified to take care of newborns. Two nannies almost put my baby into a health hazard. If you want to know more about it, I would be happy to share, but I highly strongly advise you not to use this agency.

Hi, everyone has different experiences and whether you like the nannies also depends on a lot of factors. Maybe the mom can get along with the nanny, the nanny can cook well, or seems nice overall etc. But if we are putting everything aside and strictly looking at the quality and capability of infant care, these nannies are not acceptable. Not only is it bad, but I find it almost dangerous for them to be the caretaker we are supposed to get advice from. The sad thing is that often times, we are also new moms so don’t know what’s right or wrong. In my case, my pediatrician had to intervene.

Just a few things,

- poor hygiene leading to infection. No washing hands after bathroom use/ touching raw kitchen ingredients and going straight to the baby even after several warnings

- touching baby’s face/ feeding baby after diaper change without washing hands

- no knowledge in proper baby bottle sterilization. I only found out on week 3 that it wasn’t being cleaned properly. Maybe that’s why my baby got infection? (hard to prove)

- they want their night time to be easier so will recommend things that aren’t necessarily good for the baby, so that the nanny can sleep more at night. If you just listen to them, you can also sleep but only if you don’t care what’s going on with the baby. I woke up so many times to find that nanny was feeding the baby with eyes closed/ half sleeping with her arm on my baby’s stomach as a resting spot and the baby was coughing and didn’t even take the bottle out.

- no proper knowledge in bottle feeding leading to air ingestion - possible colic issues

- no proper knowledge in confinement food ingredients. They know what’s “good” and can make you fancy soups with the recipe but they don’t know what’s BAD for you and I ended up eating a whole bottle of this sauce that I’m not supposed to eat.

- overfeeding the baby so that the baby will stop crying so the nanny can rest. This is the most serious issue. Often times when the baby cries, we also don’t know what to do and are clueless. When you overfeeding the baby, they WILL sleep. My pediatrician had to intervene because we were feeding a 2-3week old the amount that was more than what a 6 months would be drinking. All under the nanny’s supervision. I was also fully breast feeding and was told to top up with FORMULA which we did because we had no idea.

basically I had 3 nannies within one month and let’s say 2 of the nannies were like this. I rather not have a confinement nanny than engage one from CA. Please please for the sake of your baby, reconsider. I would hate to have this happen to anyone else in Singapore.

Just on a side note, my case got big enough that I actually had to end up talking to Dr. Wong Boh Boi regarding the bad nanny experiences with Confinement Angels. She has informed me that she does not train the Confinement Angels nannies. So the agency is basically using her name for marketing/selling purpose. Please do not involve this agency for you newborn please. It is too risky.

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