Father Warns: JIA Agency's Inexperienced Nanny Lacks Basic Infant Care

I am a father of a newborn baby girl. I recently engaged a confinement lady by the name of Auntie Judy from JIA Agency. She's a fine auntie but definitely not an experienced one for infant care. I gave her some time to perform but I only hear a lot of great self proclamations from her on a daily basis. I trust she may have gotten engaged because the true professional nannies from Malaysia are hard to come by recently due to Covid 19 restrictions. What amused me most and later frustrated me to the core was the lack of knowledge in basic formula feed (the need to increase in breastfeed and formula milk as weeks went by), basic ailments of my baby (heat rashes due to breastfeeding) and finally the confinement food! I have never seen this Auntie cook the most basic sesame oil chicken with ginger or pork, liver and kidneys for my wife for nourishment. I ate what my wife ate every single day. I seriously felt that my maid could do a much better job or we just catered confinement tingkat lah.

My wife have paid in full to both JIA agency and the auntie. I asked the auntie to leave by the 3rd full week. I believe this is very reasonable already considering her lacklustre help. After some consideration, I think it is also good to feedback to JIA agency and to Mrs Betty or Mrs Lai about the auntie so as to safeguard future mothers who seriously need a solid nanny's help.

Instead of acknowledging the problems and moving ahead for future good, there was a lot of excuses and substantion of her professionalism. The tussling triggered the nerves in my brain. So I am here posting my feedback. I wish I can get my money back but let it should be gone for good So let's hope this post will save the distress of many new mothers to be because I felt so bad for my wife who genuinely needed the care and coachings of an experienced nanny.