Summary of the Complaint
A distressed parent warns against a freelance confinement nanny, Wang X. H. / Ong L. H., who allegedly engaged in dangerous practices like extremely tight swaddling and hands-free overfeeding of newborns, risking choking and SIDS. The complaint details the nanny's unhygienic methods, constant phone use, rudeness, and aggressive demands, leading to her dismissal after just two weeks and a warning to other parents.
Mummy's Key Complaints
Swaddled babies extremely tightly, leaving marks and showing zero neck support.
Placed tightly swaddled babies to sleep on their stomachs, risking SIDS.
Force-fed newborns (less than a week old) 90ml to 150ml of milk using a hands-free method with bottles supported by pillows.
Intentionally overfed babies so they would sleep longer, allowing her more leisure time.
Requested and used many herbs/alcohol for confinement meals, which resulted in the babies being diagnosed with Breast Milk Jaundice.
Used three phones with non-stop voice messaging, even past midnight, in the same room as the sleeping babies.
Bathed babies by carrying them face down and pouring cups of water on their backs, causing them to cry excessively during every bath.
Demanded that babies be given pacifiers so they would not cry.
Complained of headaches and tiredness, stating she "doesn't want to die in my place," despite having ample rest.
Complained that no one helped her with the twins.
Threatened to leave if pacifiers were not offered to the babies.
Was consistently rude and displayed a "24/7 black face" to the family.
Exhibited a general lack of care for the mother.
