Summary of the Complaint
A family shares a distressing 3-day experience with confinement nanny Jenny Loo, who cooked oily, cold food, prioritized phone use, and gave unhelpful advice. The complaint also details severe hygiene issues and safety negligence by freelance nanny Bong Siew Fong (黄秀红), including leaving the baby unsupervised on a bed and not properly cleaning bottles, leading to early termination.
Mummy's Key Complaints
Nanny Jenny Loo: Cooked oily, cold meals despite feedback, and prioritized finishing tasks quickly to use her phone.
Nanny Jenny Loo: Insisted on formula feeding despite parental preference for lactation, and wasted large quantities of food.
Nanny Jenny Loo: Gave wrong suggestions (e.g., cooking chicken and egg daily) and served cold drinks and food to the mother.
Nanny Jenny Loo: Showed disinterest in baby care on the last day.
Nanny Bong Siew Fong: Dangerously left the baby on the bed (not cot) and fell asleep, posing a risk of sudden infant death.
Nanny Bong Siew Fong: Was unhygienic, not properly washing bottles or teats, not drying items before sterilization, and touching the baby's mouth after diaper changes without washing hands.
Nanny Bong Siew Fong: Was full of excuses, claiming "crying is exercise" when the baby was with her, but criticizing parents when the baby cried with them.
Nanny Bong Siew Fong: Was nosy and spoke ill of previous colleagues and their families.