Summary of the Complaint
A new mother expresses profound disappointment with her confinement nanny, who allegedly showed significant negligence in infant care, including improper bathing and diaper changes, and failed to adequately support the mother's recuperation. The complaint also highlights the nanny's poor cooking, excessive TV watching, and lack of initiative around the house, leaving the mother feeling regretful and overworked.
Mummy's Key Complaints
Mummy had to perform 100% of baby care, including bathing, feeding, and changing.
Nanny used cold water for the 7-day-old baby's bath.
Nanny neglected umbilical cord care and failed to apply Yu Yee oil.
Nanny left soiled diapers unchanged, stating the baby would poo more.
Nanny wiped the baby girl from back to front, a hygiene concern.
Nanny performed insufficient burping, leading to baby vomiting.
Nanny snored while the baby wailed at night in the same room.
Nanny cooked normal food for the mother, not specific confinement meals.
Nanny offered to cook for the husband, even suggesting removing ginger from the mother's food.
Nanny suggested the mother eat leftover vinegar pork from the afternoon.
Nanny slept undisturbed from night until 7 AM, not assisting with night feeds.
Nanny initially hand-washed baby clothes but later put them in the washing machine.
Nanny mixed her own clothes with the family's laundry.
Mother had to soak, wash, hang, keep, and fold laundry, even the nanny's.
Mother had to clean and mop the house while the nanny sometimes napped or went for walks.
Nanny never boiled any herbal bath water for the mother.
Nanny watched DVDs for 3-4 hours daily until late at night during the first week.
