Summary of the Complaint
A new mother was forced to terminate her confinement nanny, Mdm Sim / Ah Ying (60++), after only 12 days due to a litany of unacceptable behaviors. The complaint details the nanny's dangerous handling of the newborn, appalling hygiene standards including using tap water for formula, potential fire hazards, and a complete disregard for the parents' instructions, causing immense stress during a crucial postpartum period.
Mummy's Key Complaints
Negligent Baby Care:
Changed baby naked with wet hair in an air-conditioned room, causing the baby to sneeze multiple times.
Burped baby without supporting her head/chin, causing the baby's head to drop backward.
Forced milk bottles deeper into the baby's mouth and squeezed her cheeks to make her drink.
Fed the baby milk made with tap water instead of plain boiled water.
Overfed the baby to ensure longer sleep at night, disregarding instructions on milk volume.
Handled the baby very roughly during changing clothes, feeding, and diaper changes.
Did not clean the baby's private parts properly after a bowel movement, leaving residual feces.
Used her finger to test if the baby was hungry, then used the same finger to rub the baby's nose, a highly unsanitary practice.
Always assumed baby's crying meant hunger, even when it might be colic.
Poor Hygiene and Safety:
Used tap water in the flask for baby formula instead of boiled water.
Left stove fire on and unattended while showering, creating a fire hazard.
Had visible rashes/watery sores on her leg, raising concerns about potential cross-contamination with the baby.
Disregard for Instructions & Laziness:
Consistently disregarded instructions to cover the baby during changes or support the baby's head.
Refused to learn or acknowledge parental preferences for baby care.
Cooked overcooked confinement food that "sucks."
Constantly seemed to be rushing to rest.