Summary of the Complaint
A first-time mother shares a deeply disappointing experience with her confinement lady, who allegedly provided inadequate confinement meals, minimal daily drinks, and, most critically, caused her newborn to develop a fever from being wrapped too tightly, leading to re-hospitalization. The nanny spent most of her time watching TV, leaving the mother to care for her baby and prompting family intervention.
Mummy's Key Complaints
Cooked basic meals for the parents, not specific confinement dishes, except for sesame chicken.
Only cooked herbal packages because they were provided by the agency and needed to be finished.
Provided only one cup of longan red dates drink daily, leaving the mother to drink Milo for the rest of the day.
Wrapped the newborn too tightly, causing the baby to develop a temperature and be readmitted to the hospital.
Baby consistently cried during baths administered by the nanny, who claimed the baby was "afraid of water."
Spent most of her time watching cable TV.
Failed to provide sufficient breakfast for the mother, leading the mother's own mother to cook extra.
Left the baby drenched in her bed while watching TV, directly compromising the baby's well-being.
