Summary of the Complaint
A couple experienced significant distress with confinement nanny WONG WAI LING (Hui Ling) and her referrer CONNIE. Despite initial assurances, Hui Ling became demanding and ultimately failed to show up for the scheduled confinement, even audaciously suggesting the mother extend her hospital stay. Both nannies were uncooperative, with Connie refusing to refund the deposit, leaving the parents feeling unprotected and frustrated.
Mummy's Key Complaints
Unreliable & Unprofessional: WONG WAI LING (Hui Ling) initially seemed accommodating but later made demands and exclusions. She reassured the family of her availability and even reserved two extra weeks, but then failed to show up on time.
Audacious Request: When the baby arrived on schedule, Hui Ling called the mother, who was still in the hospital, stating she was still with a previous employer. She then had the audacity to suggest the mother extend her hospital stay to align with Hui Ling's schedule.
Dishonest & Untrustworthy: When confronted, Hui Ling "flipped stories" despite clear WhatsApp evidence. The family lost trust and decided not to proceed with her.
Unrefunded Deposit: The referrer, CONNIE, who likely received a referral fee, refused to return the deposit, causing wasted time and distress.
