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Confinement nanny horror - You wont believe what we caught on CCTV

5
💤
Sleep on Duty
📱
Phone Use
🚫
Ignoring Instructions
🙅
Undermining Parents
Safety Negligence
Freelance, 2025
Singapore Singapore
Source: instagram
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Source: mummysg
Disclaimer

Summary of the Complaint

A Mummy shared her personal experience about a Confinement Nanny complaint involving unsafe feeding practices, excessive phone use, and repeated disregard of postpartum care instructions. The nanny allegedly fell asleep during feeds, mishandled breastmilk, and showed poor attitude throughout the confinement period.

Mummy's Key Complaints

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Fell asleep while feeding baby, dropping bottle and skipping burping

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Pressed head onto newborn while asleep during night duty

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Ignored breastmilk warming instructions and overheated milk

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Spilled significant amounts of expressed breastmilk repeatedly

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Used phone excessively during caregiving and night hours

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Failed to guide helper despite promising training support

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Complained about salary and made repeated personal demands

Unprofessionalism

Full Complaint Details

Before the “Horror”

Before all the drama started, we honestly thought she was pretty good. She was experienced, knew how to handle babies, and her cooking was decent. For the first 2 days, we actually felt relieved, like, “Okay lah, maybe we got a solid nanny.”

But after settling in, we slowly started noticing a lot of things. Not things like “she doesn’t know what she’s doing”… but more like she was just lazy and couldn’t be bothered unless it suited her mood.

And the attitude… wah, that one came out fast.

The side comments, the complaints, the tone, all creeping in bit by bit.

And that’s when everything started going downhill.

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1 – Midnight Drama

Night feeds were honestly the most stressful part. She would hold the baby… then fall asleep while feeding. Bottle dropped, no burping, rushing through so she could go back to sleep.

And one night, this one really shocked us. We saw on the CCTV her head literally dropping forward and pressing onto my 1-week-old baby’s head. A newborn so tiny… and she still fell asleep on top of him. HELLO, your head how heavy vs a newborn?

Because of this, for the first 2 weeks after my C-section, when I was supposed to be resting, I had to wake up for every single feed, sit beside her, and literally talk to her just to keep her awake. Imagine recovering from surgery yet having to babysit the person who’s supposed to help you.

When we confronted her multiple times, her reply?

“It’s normal one.”

Is it? At that point, I didn’t know what was more unbelievable, the danger, or the confidence behind that sentence.

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2 – Breastmilk Saga

One of the first things that made me 🤦‍♀️

I told her clearly: “Please warm the breastmilk using the milk warmer. 38°C. Not higher.”

First, she kept avoiding the milk warmer and instead dipped bottles in hot water, saying it was “easier.” 🙄

Then, when she finally used the warmer, she heated the milk to 45°C because “not hot enough.” HELLO?? Nutritional value all gone lah. Luckily I saw the temperature in time to stop her.

And as if that wasn’t enough… she spilled my precious breastmilk a few times. At this rate… probably 500ml gone 😩😡

After insisting multiple times, she finally followed the proper instructions… but by then, my patience was running as low as the milk in the bottle 😭

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3 – Salary Complaints

Then suddenly, every day she kept reminding me she’s “underpaid,” “night duty very tiring,” and how her skillset is “very hard to learn.” “It’s a tough job, you know.”

But this is a $4k+ salary job + all expenses covered, and she’s not part of an agency, so it’s 100% take-home. Every day became a TED Talk about how tough her life is 🙄

Eh, my job also very tough leh.

She also kept bragging about how high in demand she is, like everyone, even in Europe and Australia, is lining up to hire her.

And the random ad-hoc requests… wah.

She once asked us to buy her coffee. My house already had 3-in-1 coffee. Her coffee? $1 per sachet. 15 sachets = $15 for her “premium” coffee. And she insisted we buy it because “all moms buy this for her.”

We gave in, hoping she’d drink more and stay awake during night feeds. HELLO… you still slept through half the night feeds 🙄

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4 – Phone Addict

I fully understand that taking care of a newborn can be boring. But the constant phone use… scrolling, scrolling, scrolling 😊

I don’t need her to be 100% “no phone,” but at least when feeding or carrying the baby… put the phone down? Is that too much to ask?

And the worst part? When the baby was finally sleeping at night, the TikTok sounds from her phone didn’t stop. Non-stop! 😳

Honestly… you keep scrolling and skip naps during the day, that’s why you sleep through half the night duty lah 😴

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5 – “I promise to teach your helper”

She came with this big promise: “I will teach your helper everything, feeding, burping, showering. Don’t worry.”

It was even written clearly over WhatsApp as part of the expectation.

Since she could take care of the baby, I trusted her to correct the helper whenever mistakes happened. So we let the helper understudy her for over a week, and we even reduced the helper’s house chores so she could fully focus on learning.

Then last night, I happened to monitor a feed…

The helper fed the baby, didn’t burp, and held the baby in a super awkward position.

And the nanny? Just sitting there watching. Didn’t correct anything. Didn’t say a word.

Baby ended up vomiting all 100ml of milk. 😨

And on top of that… she constantly complained about the helper to me, “She doesn’t take initiative, attitude blah blah.”

Excuse me, you’re the one with the attitude lah.

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6 – Toxicity

And then came the part that honestly drained me more than the night feeds, the toxic behaviour.

The constant negativity. The passive-aggressive comments.

Out of nowhere she’d drop lines like, “You are not very good at taking care of baby lah…” and the way she said it… you could just tell she wanted us to feel lost so she could extend her stay.

And the gossiping… wah. Every single day she had something to say about the helper:

“Your helper very blur,” “Your helper got attitude,” “Your helper this, your helper that…”

Nonstop. Like she needed someone to look down on.

Meanwhile, she was getting lazier by the day.

Anything she could push to the helper, she pushed.

Anything she could avoid, she avoided.

She didn’t even wake up for night feeds or diaper changes on the final week, just continued sleeping like it wasn’t her job, and let the helper run around settling everything.

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Anyway… she’s gone now.

My milk supply can finally breathe.

My CCTV can rest.

And my baby? Sleeping peacefully, without a head landing on him.

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If you’re a new mom reading this, please know…

You are not the problem.

Your instincts matter.

Your voice matters.

And you deserve real support, not a “horror nanny” adding more stress to an overwhelming season.

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I just sacked my nanny

Source: instagram

I just sacked my nanny last week after 1 week of incompetence and snide comments/ remarks. She was also incredibly unhelpful and left me to care for baby alone at night while snoring through and taking long naps in the afternoon. She would say crap like my baby is not drinking enough while latching and that I should make him drink more. According to the agency, she is experienced in breastfeeding but as a second time mum you cannot fool me with that kind of knowledge about forcing baby to take more milk etc. She also commented that my baby had rashes on his face which was itchy and keeping him up at night and kept asking me to get a cream from the polyclinic. I saw that it was newborn acne and just told her to clean with water , which was also what the polyclinic doctor said. She used a cloth to wipe down my son's body before using the same cloth to wipe his face. I immediately stood up and said since you already have concerns about his face why did you still clean it with a dirty cloth? She threw the towel and ignored me and went to get clean water to wipe his face using a cotton ball. That was the last straw. She also made comments about how I snored loudly until I woke my baby up, and refused to turn off the fan when I said I was feeling cold, claiming that turning off the fan will be too warm for her. I finally called the agent to pick her up.

Hired a premium one via a confinement agency

Source: instagram

I've been through something similar with a nanny ( hired a premium one via a confinement agency) who was negligent, liked to doomscroll and made unjust remarks about my helper.

She had slept through the night beside my newborn who cried for more than 30mins, unattended. Me and my hubs had to carry the baby out of the room and attend to him, and she continued to sleep.

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