Summary of the Complaint
#1. A C-section mother trusted her experienced confinement nanny with bottle washing, only to discover milk residue and black mold in all bottles and the sterilizer. Despite the unsanitary conditions, they kept the nanny for the last week due to limited time, with the mother taking over cleaning duties.
#2. A first-time mother quickly terminated her confinement nanny after catching her coughing badly over the newborn without covering her mouth, despite the nanny claiming it was just sinus. The incident, on the fourth day, raised serious health concerns for the baby.
#3. A mother seeking exclusive breastfeeding faced immediate resistance from her agency-assigned confinement nanny. The nanny insisted on formula feeding due to a crying baby and then refused night duty for breastfed babies, leading the mother to request an immediate replacement.
#4. A family faced a frustrating experience with a recommended confinement nanny who repeatedly added unexpected costs after the initial agreement. Despite agreeing on $2,800, the nanny demanded $3,200 due to a "Dragon year" and an additional $400 for cooking for the husband, leading to her immediate termination.
#5. A mother felt like a "prisoner" during her 30-day confinement due to her nanny's disruptive and messy habits. The nanny spoke loudly on her phone, burped and snored excessively, and took over the living room with constant TV noise and personal belongings, creating an uncomfortable and chaotic environment.
#6. A first-time mother quickly terminated her confinement nanny after less than five hours due to the nanny's unprofessional and leisurely demeanor. The nanny arrived with long, painted nails, immediately set up skincare products, cooked an average dinner, and went to bed by 8 PM, indicating a lack of dedication to her duties.
Mummy's Key Complaints
#1. Nanny Neglected Bottle Hygiene, Causing Contamination
Found milk residue in all baby bottles.
Discovered accumulated black mold inside the sterilizer.
Nanny's poor hygiene led to mother taking over bottle washing.
#2. Sick Nanny Exposed Newborn to Germs, Caused Termination
Nanny frequently sniffled from arrival.
Caught nanny coughing badly over baby without covering her mouth.
Nanny's illness posed a health risk to the newborn.
#3. Nanny Refused Breastfeeding Support, Demanded Formula
Nanny immediately suggested formula, claiming "not enough milk."
Nanny refused night duty for breastfed babies.
Nanny's attitude contradicted mother's breastfeeding goals.
#4. Nanny Repeatedly Demanded Extra Fees After Agreement
Nanny raised price by $400 upon arrival, citing "Dragon year."
Demanded an additional $400 for cooking for the husband.
Constant cost additions caused disgust and termination of service.
#5. Nanny Made Home a Nightmare with Loud, Messy, Controlling Habits
Nanny spoke loudly on her phone, burped, and snored loudly.
Took over the living room for TV watching, with constant noise.
Left personal belongings (towel, clothes) hanging on the sofa.
Made the family feel uncomfortable, forcing them to stay in their bedroom.
#6. Nanny Seemed on "Holiday," Prompting Early Termination
Nanny had long, manicured, painted nails upon arrival.
Immediately set out personal skincare products in the common bathroom.
Cooked an average dinner, then went to bed by 8 PM on the first night.
Perceived nanny's attitude as being "on holiday."