Summary of the Complaint
A Confinement Nanny complaint based on a Mummy’s personal experience describes alleged physical handling and safety concerns during postpartum care. The nanny reportedly struck the newborn during night duty and later denied the behaviour through the agency, which provided only a replacement.
Mummy's Key Complaints
Allegedly struck newborn twice during night while baby was crying
Made verbal threat towards baby during the incident
Initially apologised when confronted by the parent
Later denied actions through agency, claiming misunderstanding
Agency provided replacement but took no further action
Unprofessionalism
