Summary of the Complaint
Based on a Mummy's personal experience, this confinement nanny acted as an unlicensed agent by subcontracting a booking she had taken months in advance. The report describes a deceptive situation where the mother was informed of a replacement only one month before her due date, resulting in a substandard caregiver who was rough with the newborn and practiced poor food hygiene.
Mummy's Key Complaints
Accepted a booking in the first trimester only to subcontract the job to an unknown person.
Notified the mother of the change just one month before delivery, leaving no time to find a reliable alternative.
Provided a replacement who was rough with the baby and failed to assist the mother during her C-section recovery.
Caught the replacement nanny using the same spoon to stir the soup after tasting it directly from the pot.
Served improperly cooked meals, including undercooked fish porridge, during the critical recovery period.
Used "family emergencies" as a pre-planned excuse to justify the use of subcontracted replacements.
