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Bad experience with freelance confinement lady Bong Siew Fong (黄秀红)

6
🚫
Ignoring Instructions
Safety Negligence
😡
Disrespectful
💬
Unsolicited Advice
🔆
Privacy Invasion
🧼
Poor Hygiene
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💸
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Disclaimer

Summary of the Complaint

Based on a Mummy's personal experience, this freelance confinement nanny was terminated early due to significant safety and hygiene concerns. The report details a stressful postpartum care period where instructions regarding bottle sterilization and handwashing were ignored, and the nanny allegedly left the newborn in a dangerous sleeping environment against parental wishes.

Mummy's Key Complaints

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Left baby on bed instead of cot despite repeated instructions

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Fell asleep while baby was unattended on bed

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Did not properly clean bottle teats or dry before sterilisation

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Touched baby’s mouth after diaper change without washing hands

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Needed repeated reminders to wash hands with soap properly

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Gave inconsistent and dismissive explanations about baby crying

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Made negative comments about others and avoided accountability

Unprofessionalism

Full Complaint Details

Bad experience with freelance confinement lady Bong Siew Fong (黄秀红)

I would strongly recommend to AVOID this freelance confinement lady.

She is a 67 years old, Malaysian from Malacca. Her number is +60 166653255.

Firstly, she is dangerous as she leaves the baby on the bed not the cot and falls asleep.

>We have told her multiple times not to leave the baby on the bed, that the baby must be in the cot but this was unheeded. She has also fallen asleep while the baby is on her bed and this is dangerous and poses a risk of sudden infant death.

Secondly, she is unhygenic.

>We have instructed her on how to wash bottles and the teats. However, she would skip using the teat cleaner to wash the teats. She would not dry the items before sterilisation and this has led to dirty bottles and pumps.

>She has also touched my baby's mouth after changing the diapers without washing her hands prior.

>When we asked her to wash her hands prior to feeding baby, she washed only with water and had to be told and reminded multiple times to wash with soap. She declined to use alcohol handrub citing the smell.

> She also claimed she was not able to see the feces on our baby's changing mat

Thirdly, she is full of excuses.

>She would say things like 'crying is exercise for baby' when the baby is with her and crying but would say that we are taking care of the baby poorly and how can we be so terrible to let the baby be hungry when the baby is crying when with us

>When she breaks things, she would say that the things are old, or that 'auntie forgot' but would never apologise

Fourthly, she is nosy and talks bad about people

> She told us about a previous colleague whom she helped and how bad her husband was, how she complained to my colleague's father and mother etc.

We terminated her and asked her to leave early as she was causing more stress to the house rather than helping

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