Summary of the Complaint
A family experienced an "atrocious" confinement with nannies from Baby's Whisperer, despite the agency's claims of worry-free service. Nannies were observed excessively using phones, waking late, gossiping, and ignoring pediatrician's advice. The agency displayed unprofessionalism and deception when nannies abruptly announced departures, dismissing serious incidents as "teasing."
Mummy's Key Complaints
Excessive Phone Use: Nannies constantly used handphones while caring for the baby.
Lack of Initiative/Punctuality: Nannies woke up later than the mother, causing her to go on an empty stomach.
Created Discord: Nannies gossiped with the domestic helper about compensation and duties, subtly creating conflict.
Ignored Medical Advice: Nannies refused to follow the pediatrician's advice to carry the baby upright for reflux.
Avoided Chores: Nannies left the mother's confinement dishes for the domestic helper to wash.
Abrupt Departures: Two nannies abruptly informed the family of their departure on separate occasions.
Agency Deception: Baby's Whisperer claimed no knowledge of nanny departures and dismissed one nanny's physical packing as "teasing" and "part of her character," despite clear evidence.