Summary of the Complaint
A family experienced a distressing week with a freelance confinement nanny, LEOW CHOY TINE, highlighting significant concerns about her hygiene, safety practices, and professionalism. Despite a clear job scope focused solely on newborn care, the nanny allegedly exhibited poor body odor, refused to change into clean clothes for handling the baby, endangered the infant during night feeds, delegated duties to the household helper, and caused property damage with menstrual stains, leading to her dismissal and a dispute over the SGD $2000 deposit.
Mummy's Key Complaints
Demanded a SGD $2000 deposit for two months of service (SGD $1000 per month).
Arrived at the home smelling of body odor and covered in sweat, carrying a large, dirty luggage.
Asked the household helper to clean her luggage and its wheels, which was outside the helper's duties.
Refused to bathe or change into clean clothes before holding the newborn, citing tiredness.
Acted agreeable about meals but secretly asked the helper for specific, costly food items.
Carried the 3-day-old newborn while preparing milk with hot water, posing a burn or drop hazard (captured on CCTV).
Asked the helper to take over night duty to hold the newborn while she used her phone.
Stained the sofa and dining chair with menstrual blood, refusing to clean it and insisting the helper do so.
Refused to return the SGD $2000 deposit after being dismissed after only one week of service.
