Summary of the Complaint
A new mother recounts a distressing experience with an unnamed agency after her newborn was hospitalized on day 7, leading to the nanny's immediate return. Despite the agency initially offering a replacement, they abruptly withdrew the offer just before the baby's discharge, leaving the mother without confinement care and causing significant distress during a critical period.
Mummy's Key Complaints
Baby was admitted to the hospital on day 7 of the nanny's service.
The nanny was immediately returned to the agency upon the baby's hospitalization.
The agency initially offered a replacement nanny (which the mother did not request).
The agency unexpectedly withdrew the replacement offer on the day of the baby's discharge with "last minute excuses."
The mother was left without any confinement nanny for a week during her confinement period.
The agency insisted on providing a replacement, which prevented the mother from engaging a nanny from another agency.
The mother possesses WhatsApp proof of the agency's communication and changes.
The mother advises future clients to install surveillance cameras to gather evidence in case of unfortunate incidents.
